The agreement, without the fog.

These terms are between Schoolspine and the school that subscribes to the service. Individual users — staff, parents and students — access Schoolspine through their school's subscription rather than under their own contract with us.

Access to the Schoolspine platform for the plan your school has subscribed to, including the modules described on the features page, support at the level of your plan, daily backups, and the security controls described on the security page.

We aim for 99.5% availability outside announced maintenance. We give at least seventy-two hours' notice of planned maintenance and schedule it outside school hours wherever possible.

Your school is responsible for the accuracy of the data it enters, for configuring roles and permissions appropriately, for keeping account credentials secure, and for deactivating accounts when staff leave.

Your school also remains responsible for meeting its own obligations to students, families and regulators. Schoolspine is a tool that helps you meet them; it does not assume them.

Schoolspine may not be used to store data unrelated to the operation of your school, to attempt to access another school's data, to probe or interfere with the service's security, or for anything unlawful.

We will suspend access where we reasonably believe it is being used in these ways, and will tell your school why.

Your school's data belongs to your school. We claim no ownership of it and use it only to provide the service. You may export it at any time, at no charge.

Fees are charged per term in advance, at the rate for the plan matching your enrolment. If your enrolment moves into a higher band we will tell you before the change takes effect at the start of the following term. We do not bill retroactively for growth during a term.

Either party may end the agreement at the close of a term with thirty days' notice. On termination we provide a complete export of your data and then delete it on the timetable agreed with you.

We will not withhold your data over a billing dispute. Access to the platform may be suspended, but an export will always be provided.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability in any twelve-month period is limited to the fees your school paid in that period.

We may update these terms. Where a change materially affects your school we will give at least thirty days' notice, and your school may end the agreement without penalty if it does not accept the change.

Questions about these terms can be sent to legal@schoolspine.app.